Automated Trading Pilot - FAQ

Automated Trading Pilot - Frequently Asked Questions on Automated Trading (AT)

Can I join the pilot if I’m not already a customer?

The pilot is open to existing customers only. We’ll exit the pilot in July, and at that time, new customers will be allowed to sign up and use AT.

How does automated trading work?

We’ve put a lot of thought and intention into how we’ll be able to provide customers a way to successfully trade with TARVIS. At first, we were hoping to use copy trading but due to regulations it proved to be unrealistic. In order to still provide a service we landed on automated trading (AT). With automated trading, you’ll setup your own server which then communicates with our internal TARVIS servers. We provide public code, which you can install on the server to communicate with our TARVIS servers.

How much does AT cost?

It costs $299/mo. Pricing may change in the future.

Do you have access to our credentials?

No, your credentials are stored on your server and you are the only one who has access to your credentials.

What exchanges can we trade on?

At the moment, there are two options for AT: WOO X and dYdX. We’ll eventually have many more from which you can choose from.

Is there a max amount we can trade with through AT?

Yes, currently, the max amount is $250k. As we continue to roll out more exchanges this limit will be removed. The limit is currently in place to account for available liquidity on WOO X and dYdX as we only have two options to choose from at the moment.

I’m not technical - can you help setup my server?

Yes, this service is available, and optional. The fee for us to setup your server is $500. Setting up your server requires technical knowledge. You'll need to be familiar with cloud service providers, accessing your server via a terminal, running commands, and editing configuration files via vi. We understand not everyone is technical so we’ll assist with the onboarding process. We’ll jump on a zoom with you, and we'll help setup end-to-end. The setup process takes about an hour of time.

How will I know if the setup is working properly prior to launch?

Before going live, you'll be able to run automated testing with $100 on your account. It’ll perform various trading actions to ensure your server is setup properly.

Once launched, how will I know the setup is continuing to working properly?

When you receive alerts via Discord or SMS you should check on the status of your account and its orders. During the pilot you’ll need to monitor your trades & report any issues. While we have amazing features in place to help with filling orders, you’ll still need to monitor your orders to ensure everything is going smoothly and let us know of any errors (hence why it’s a pilot). In the future, we'll be able to better assist to let you know if there’s issues with orders on your account.

What options are available for trading?

On dYdX, only perpetual futures is available, so that is the only option on dYdX. On WOO X, there is the ability to use spot, perpetual futures, and margin, so all 3 of these options are available for usage on WOO X.

Can I use leverage?

Yes, you can configure leverage usage with TARVIS.

Can I use both a WOO X account and a dYdX account simultaneously?

Yes, you can use a WOO X account and dYdX account at the same time. You can even configure different leverage on each account.

Can I specify the amount of my account to use for trading?

Yes, you can. You can set a limit on the amount of funds AT can use for trading.

Do you capture any of my trading data with automated trading?

Yes, we capture logs of your TARVIS orders with basic information like quantity of the order and price of the order. We’ll use this information to be able to help alert you with any issues on your server in the future.

If there is downtime on the exchange, how does AT handle that?

There are two main features to help handle downtime with AT:

1. AT has the ability to use a signal for up to 6 hours after it has fired.

2. AT has the ability to only use an entry signal if the price is within a range of the signaled entry price so you don't enter way above the expected entry price (.5%).

If a signal fires to open a trade and there’s downtime and the window of the downtime is <6 hours, AT will look to perform the trade once the downtime ends if the price is less than .5% of the expected entry price by the signal.

If a signal fires to close a trade and there’s downtime and the window of the downtime is <6 hours, AT will close the trade once the downtime ends.

How does AT fill trades with slippage and how does that impact results?

All TARVIS backtesting results have a built in .2% fee. This is to account for trade fees and slippage on the exchange. AT uses limit orders to fill entry orders and won't fill if the price is beyond the expected entry price by over .5%. It fills orders by buying at a premium over the current price on the exchange. This "premium" is to ensure the order fills within a reasonable limit of .2%. This should ensure the order fills on all connected exchanges. On exit orders, AT will use market orders to ensure it exits.

What happens if AT doesn’t fully fill my trade?

AT has the ability to continue to retry filling your trade up to 5 times. It’ll continue to try through these 5 attempts as long as the price is within the signal's entry price range (mentioned above).

Can I trade cryptocurrencies in the same account TARVIS is trading?

No, you should not trade in the same account that TARVIS is trading in.

Can TARVIS run in sub-accounts on WOO X?

Yes, TARVIS can trade in WOO X sub-accounts.